Support - BlueTxT Windows Mobile

sample imageWe take pride in offering great customer support for our software. We make them and know best how to fix problems that may arise. There are, however, some limitations as to what we can do:

 

* Quick Start

These are the main steps that is required to get your keyboard setup for use.

1. Install KeyPro Driver - You can install the KeyPro driver from the Android Market Place or download the *.APK file and install the driver from your PC.

2. Cycle Phone Power
- After installing the KeyPro driver you must turn off then back on your phone.

3.
Discover Keyboard - Scan for your keyboard from KeyPro driver. Some keyboards require that the keyboard is placed in discovery mode. This should be done prior to starting the discovery process in KeyPro.

4. Pair Your Keyboard with Android / Droid device
- Some keyboards do not require pairing while others such as the (i.Tech Virtual Keyboard) is necessary before KeyPro will connect to keyboard. Pairing should be done after the scanning process.

5. Selecting Locale Input Method
- Required to input key strokes from keyboard. See user manual for details on selecting the Local Input Method.

6. Switching to Text Input Method
- Required to input key strokes from keyboard. See user manual for details on selecting the Text Input Method.

* Keyboard Discovering/Scanning

1. “Version 2.00.02 only” Open the [KeyPro\Settings] and [Check/Uncheck] Use Native Library.

 

2. Open the [KeyPro\Settings\Scan] as shown in the figure on the right.

 

3. Select the [Discovery] menu option as shown in the figure on the right.

 

4. Select your keyboard from the list as shown in the figure on the right.

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* Setting KeyPro as Locale Input Method

1. Open the [Locale & Text] manager as shown in the figure on the right.

 

2. Place a check next the [KeyPro] as shown in the figure on the right.

 

3. Select the [OK] button option to accept the changes as shown in the figure on the right.

 

Note: The previous procedure need only be done once. Android will remember your settings to allow KeyPro to input keypress commands.

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* Setting KeyPro as Text Input Method

1. Open the [Mail] application as shown in the figure on the right.

2. Place the cursor in one of the text fields as shown in the figure on the right.

3. Press finger in the selected text field and hold until the [Edit Text] dialog is displayed as shown in the figure on the right.

4. Select the [Input Method] option as shown in the figure on the right.

5. Select [KeyPro] option as shown in the figure on the right.

* Your keyboard is now configured as the primary input device.

* Repeat steps 1-5 and select [Android keyboard] when using device keyboard.

* The previous procedure need only be done once. Android will remember your settings to allow KeyPro to be the primary input device.

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* Troubleshooting Tips

Problem Possible Cause Corrective Action
KeyPro [Scan] does not find my keyboard and returns error. 1. Keyboard not SPP compatible.
2. Device Bluetooth stack corrupted
1. Un-pair keyboard from device and scan again.
2. Turn OFF Bluetooth for 5 seconds then back ON and rescan.
3. Turn OFF device and then back ON and rescan.
4. Enter keyboard MAC address into KeyPro \ Settings screen manually.
My keyboard is paired but KeyPro indicates keyboard is disconnected. Keyboard Address not found. 1. Verify that your keyboard can be found using [Scan] option in settings.
2. Turn OFF Bluetooth for 5 seconds than back ON and retry.
My keyboard is turned on and my driver says it is connected but I can not type using the keyboard. 1. Locale Input Method not configured.
2. Text Input Method not configured.
1. Refer to the section “Selecting Locale Input Method”.
2. Refer to the section “Text Input Method”.
I hear keypress sound but no text in input from keyboard. 1. Locale Input Method not configured.
2. Text Input Method not configured.
1. Refer to the section “Selecting Locale Input Method”.
2. Refer to the section “Text Input Method”.
KeyPro stopped connecting to my keyboard. KeyPro driver configuration data possibly corrupted. Turn OFF Bluetooth for 5 seconds than back ON and retry.
Pressing and holding a key does not repeat characters. Auto Repeat not enabled. Enable [KeyPress Repeating] in “settings”.
My Android® device does not emit key taps when pressing a key. KeyPress Sound setting is not enabled in KeyPro. Enable “KeyPress Sound” option.
Can't pair another Bluetooth device to my Android® device when KeyPro is installed. When KeyPro is actively searching for the keyboard the Bluetooth Manager becomes busy this prevents new devices from pairing. Try disabling KeyPro driver by turning off your keyboard.

 

* Step-by-Step Sample #1

USER EXAMPLE

 

* Step-by-Step Sample #2

USER EXAMPLE

 

* Step-by-Step Sample #3

USER EXAMPLE

 

Need More Help?

If you find that our online help does not resolve the problem you are experiancing, you can send us an email.

When sending support emails provide detailed information such as Platform (OS), Our Product you are having trouble with, and a detailed decsription of the problem you are experiancing.

Note: To insure that your support request is processed quickly, explain the problem clearly.

Allow 1-4 hours for a response depending on the your time-zone.

 

Support Email:

support@mymobilegear.com